Billing & Subscription FAQ
Common billing questions
Billing & Subscription FAQ
How do I manage my subscription?
Click your avatar → Billing to open the Stripe customer portal. There you can update payment methods, view invoices, switch plans, or cancel.
How do I update my payment method?
In the Stripe portal (avatar → Billing), click Update payment method.
Where can I see my invoices?
In the Stripe portal under Billing history or Invoices.
What happens if a payment fails?
Stripe sends a notification email. Access to paid features may be restricted. Update your payment method in the Stripe portal to restore access.
Can I switch plans?
Yes. Upgrades apply immediately (prorated). Downgrades take effect at the next billing cycle.
How do I cancel?
From the Stripe portal (avatar → Billing → Cancel). No questions asked. Paid features continue until the period ends. Your account reverts to Free.
Do you offer refunds?
Contact hello@neoncv.ai with your invoice details for refund requests. Partial refunds are handled on a case-by-case basis.
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